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Re: Issue with Default Roles

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Hello @ Alessandro,

 

Yes. I can See the default role getting added and approved at first stage.

 

 

 

 

Hello @ Manjunath,

 

The default roles are getting added but the request is not getting processed.

 

It says for the default roles the agent is not found and cancelling the request.

 

I tried to build a no role owner path and tried to route the request at line item level so that roles with no role owner found will take that path but I have doubt on the settings I made in MSMP.

 

please guide me through this.

 

Let's say this is my scenario.

 

 

Request -> Manager -> Role Owner -> Approved.

 

For Default Roles Since there is no role owner, I made routing enabled at manager stage and maintained the following settings.

 

Do I need to build a BRF+ rule to map this settings somewhere cos only thing that I mentioned is the following setting in path and manager stage

 

stage.png

 

Let me know how to proceed from here.

 

Thanks in advance.

 

Regards,

Rakesh Ram M


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