A mail is not the same as a work item, please see point 2:
The Top 10 Mistakes made by Workflow Beginners
and please rephrase your question.
What are they seeing in Outlook? Just a mail?
A mail is not the same as a work item, please see point 2:
The Top 10 Mistakes made by Workflow Beginners
and please rephrase your question.
What are they seeing in Outlook? Just a mail?