Hello Ginger.
Yes, something like thhis:
In this business scenario the Customer services departamento(C4C system) will receive a phonecall of the customer who wants to give back the goods.
So the agent must open a service ticket and later he must to create a sales order(devolution type) as a subsequente document(all documents created in C4C, so far).
When he creates this sales order(devolution) in C4C system, a devolution sales order must be created in ERP system.
After that, in ERP system has to be created the credit memoand the inbound delivery.
Is this possible?