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Re: Error while Performing Kapsel LOGON

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Hi Hirak,

 

Could you double check the following:

  • Port, IP address and app id.
  • Delete all existing registrations and register again.
  • If you are connecting the device from internet make sure you have opened the required ports, you could test the ports here: http://www.yougetsignal.com/tools/open-ports/

 

To get more information on the issue, as Vincent mentioned you need to enable debugging for the registration component as given below:

2015-12-28_09-50-31.png

Then do a registration from the mobile app, and look for the "Log File".

2015-12-28_09-52-41.png

 

Regards, Midhun

SAP Technology RIG


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