Hi Ken,
Thanks for checking!
Your suggestion is what we have currently (one stage for escalation to GRC admin for log older than XX days). This stage is more to check if controller is doing his part or not. If not, route it to GRC admin. Customer want to keep this.
The new requirement is to add another check if firefighter user is doing his part or not after controller request additional information. If not, route back to controller automatically.
If multiple stages can not help with this scenario, is there anyway to set it up with multiple path base on the age of the work item?
Thanks and Regards,
Ying